Product Lifecycle Support

Mitsubishi Electric is committed to delivering superior service and support over the operating life of all of our UPS equipment.

Product Lifecycle Support

Mitsubishi Electric is committed to delivering superior service and support over the operating life of all of our UPS equipment.

As technologies mature and components become obsolete, it ultimately becomes challenging and then no longer feasible to provide replacement parts, services, and support for legacy products.
 
As we continue to develop and introduce new technologies, customers will have the opportunity to update their critical power infrastructure and keep pace with higher uptime and efficiency expectations, increased loads, new connectivity options, and tighter security requirements.  
 
However, we understand that a critical power upgrade or replacement needs to be a carefully planned event.
 
Below, we have published our Product Lifecycle Support Phases and Schedule - and provided a document request form for legacy products - so that customers can make well-informed decisions regarding the maintenance, updating, and upgrading of their Uninterruptible Power Supplies (UPS) and associated peripherals.
 
We also have listed potential UPS replacement models for equipment that has passed the Active Support phase.

Active Support

Full technical support and all replacement parts are available. Product is currently in production and available as new.

 

UPS

 

Model  

9900D 

 SUMMIT Series® 

9900CX

 1100A

9900C

 1100B

9900B

 7011B
9900AEGIS   9950

 

IT Cooling Systems

 

Model

DX-P

 

Technical documentation for systems under Active Support can be found here or on each individual product page.

Sustained Support

Full technical support and all replacement parts are expected to be available until the announced end of support date.

 

Model  End of Support Date  Potential Replacement* 
7011A 01/2027 7011B

9700

(100, 150, 225 kVA)

 09/2027 Contact Us

Best Effort Support

Limited technical support, field services, and replacement parts are available until the announced end of support date.

 

Model End of Support Date Potential Replacement*

2033C

(10-20kVA)

 12/2024 1100 Series
2033G 12/2024 1100 Series
2033D 12/2024

1100 Series with transformers; 9900AEGIS
2033A-D 12/2024 1100 Series
2033A-E 12/2024 1100 Series
9900A

12/2025

(Projected)

9900AEGIS
9800A-E 03/2027 9900AEGIS; 9900B

Obsolete

Announced end of support date has passed. Technical support and replacement parts are no longer available.

 

Model Potential Replacement*
8600 9900AEGIS; 9900B
8700 1100 Series; Derated 9900AEGIS

2033AB

(Analog)

 1100 Series

2033C

(30-50kVA)

 1100 Series
9100 Contact Us

9700

(300-375kVA)

 Contact Us
9800A-A 9900AEGIS; 9900B
9800A-B 9900AEGIS; 9900B
9800A-C 9900AEGIS; 9900B
9800A-D 9900AEGIS; 9900B

 

Request technical documents for legacy products!

 

*All suggested UPS replacement options serve as a general starting point. Please contact us with replacement inquiries.

Next Steps for Your UPS System

As your system ages and reaches around 75% of its expected service life (roughly 10-12-year mark), it becomes increasingly important to start planning to either replace UPS lifecycle parts or do a full UPS replacement. 

 

Explore my options

Legacy Product Documentation Request

For technical documentation for products at or below Sustained Support, please fill out the below form.

Available documents will be emailed to you.

 

By submitting this contact form, you agree that a representative(s) of Mitsubishi Electric Power Products, Inc. (MEPPI) may contact you using the information you provided. In accordance with our Privacy Policy, we will never share or sell your personal data.

 

 

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