Field Service Technician Feature

Rylie Dean: career electronics technician, lover of broccoli chicken pasta, and future hobby woodworker? After 5 years in the Marines, this Wyoming native moved to San Antonio, TX and began looking for his next career move. He was quickly connected with Mitsubishi Electric where he gets to “work with so many different people to get things done.” Get to know Rylie!

Michael built his career in electronics, starting at Lincoln Tech and spending years in the field where every day was different. Calm, safety‑minded, and big on the “why,” he takes time to help customers understand the systems that keep their business running. Curious and hands-on by nature, he aims to learn something new every day – perhaps flying an airplane will be next! 

Whether he’s performing love ballads on the bajo quinto or troubleshooting on-site, Javier Meras is a passionate individual that goes the extra mile for his family, friends, and customers. Being in the critical power industry since 2001, Javier possesses deep technical expertise that will serve him well in his new role as a Technical Support Specialist II! In this feature, he shares how the industry has evolved, his most memorable story, and the strangest food he’s ever tried! 

A true New Englander, Pete has lived in the Rhode Island / Massachusetts area all his life. An electrician by trade, he’s been working on UPS systems since the early 2000s. In this interview, he discusses industry shifts, common issues in the field, his favorite hobby, and what superpower he’d pick!

After his time in the Navy, Ed embarked on a 30+ year career in electronics which includes joining Mitsubishi Electric in 2022. He is an expert when it comes to proper safety protocol, a surprise lover of HEYDUDE shoes, and a firm believer that fries should NOT be dipped in milkshakes!

After 5 years in the Navy as an Avionic Technician, Isaiah joined Mitsubishi Electric as a Field Service Technician II in the Canada/Plains region. Check out our conversations around technician life, his advice to facility managers, the strangest food he’s ever eaten, and whether or not you’ll catch him wearing socks to bed…

With over 30 years in the industry, Ernesto worked for a third-party service provider before joining Mitsubishi Electric in July of 2024. This interview demonstrates the wealth of knowledge he brought to our team, as well as insight into who he is as a person. Get to know Ernesto!

As a seasoned UPS technician of 18 years, Roger Lo currently works at our San Diego Operations and possesses a breadth of knowledge when it comes to UPS technology. He’s a sports lover and life long learner. Check out his story!

Mike has worked for Mitsubishi Electric for the past 12 years. He has a background in repairing electronics and worked in Manufacturing Automation for 15 years prior to his current role.

Leif, a Connecticut native, joined our team in 2017 and has worked his way up to Supervisor of our North East region. He loves being part of a hard-working and dedicated team, learning new skills, and coaching his son’s football team.

As a Marine Corps veteran, Kelly first began learning about electronics when he worked as a technician on radar scopes. Now, a seasoned Critical Power Field Service Technician, he shares his experience working on UPS and why he thinks Service is so important.

After 20 years in the Navy as a Chief Fire Controlman, Johnny began his career in critical power with Mitsubishi Electric about 5 years ago. As a jack of all trades, he has accumulated multiple degrees and certifications.

After 6.5 years in the Air Force, Jacob joined Mitsubishi Electric as a Field Service Technician II where every day “feels like an adventure.” We sit down with Jacob to learn more about his time at Mitsubishi Electric- and ask him the world’s most controversial questions.

Erik has been in the UPS industry for over 20 years. He has been at Mitsubishi Electric for 6 years, serving as a Field Service Technician III primarily in the Dallas, TX area.

Eric has been a Field Service Technician III for the past 7 years. Originally from Western Maryland with a Navy background in electronics, he started in a temp CAD position in our Engineering Department back in 2014 before accepting a position in the Service Department.

After 6 years in the Navy as a Nuclear Electronic Technician II, Sticks started with Mitsubishi Electric in November of 2022. Learn more about his experience, his focus on safety, and his favorite comfort food!

After 20 years in the Navy as a Senior Tomahawk Technician, Dan joined the Mitsubishi Electric Field Service Team in the summer of 2024 and has hit the ground running! Learn more about Dan, the training process, and what he’s enjoying about critical power

Chang is no stranger to the mission critical business and has 15 years of experience and knowledge, 11 of which he has spent at Mitsubishi Electric. Learn more about him, what he thinks makes us stand out in the industry, and why Service is so important to facilities.

Anthony is a Pittsburgh native who has worked in Mitsubishi Electric’s Critical Power Solutions Division as a Field Service Technician II for the past 6 years, following his previous role in the High Voltage Switchgear Division.