Data Center Cooling Equipment Maintenance Contracts
Partner with a trusted service provider to ensure your data center cooling systems are functioning at their highest levels of efficiency and reliability. A partnership with Mitsubishi Electric means proper and proactive maintanence on your equipment, preventing your business from going dark.
Why Choose Mitsubishi Electric
In addition to having a highly efficient cooling system purpose-built to your specific needs, you need the right partnership with a trusted service provider.
Who better to trust with your equipment than the very company that manufactures it?
We understand the importance of uptime for your operations, and our services are specifically designed to optimize the performance of all equipment from our CritiCool® product line.
By choosing Mitsubishi Electric as your service provider, you receive a wide range of benefits and services delivered by our experienced and knowledgeable technicians.
Our contract plans offer exclusive advantages such as discounts on parts and priority response times during critical emergencies.
Estimated Cost Savings*
*Savings are based on a service contract plan compared to a pay-as-you-go approach over 5 years for a 40 kW DX-P. Costs include preventative maintenance, replacement of lifecycle parts, and unlikely remedial repairs.
Service Contracts
 GOLD |
 SILVER |
 BRONZE |
NO CONTRACT (Time & Material) | |
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24/7 Technical Support / callback (30 minutes)
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Emergency Response Time (Onsite)
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4 HRS | 8 HRS | NEXT DAY | BEST EFFORT |
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Emergency Service
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35% DISCOUNT | STANDARD PRICE |
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After-Hours Emergency Service
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45% DISCOUNT | 35% DISCOUNT | STANDARD PRICE |
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Preventative Maintenance Scheduling
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24/7 | NORMAL HRS | NORMAL HRS | STANDARD PRICE |
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Access to Nationwide Spare Parts Depot
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Remedial Parts
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50% DISCOUNT | 35% DISCOUNT | STANDARD PRICE |
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Annual Filter Change
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DX-P ONLY
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DX-P ONLY |
DX-P ONLY |
STANDARD PRICE |
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Refrigerant & Filters
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35% DISCOUNT | 25% DISCOUNT | 15% DISCOUNT | STANDARD PRICE |
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Lifecycle Parts
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35% DISCOUNT | 25% DISCOUNT | 15% DISCOUNT | STANDARD PRICE |
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Labor Rates for Scheduled Support
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DISCOUNTED | DISCOUNTED | DISCOUNTED | STANDARD PRICE |
What Our Partners Say
“It was just an email and a phone call. Having a relationship like that with Mitsubishi, especially when it’s a critical problem and [knowing that] they’re going to react to your needs… we’re appreciative of [that].”
“We have a real good relationship with Mitsubishi. Whenever we have questions, they get responded to right away. I think you guys do a great job of responding in a timely manner, dealing with issues. And working with us on those has been really big.”
“[They] keep our sanity and have met every unrealistic schedule… in our job, we need a partner like that.”
Contact Us
For all service-related inquiries, please fill out the form below. For 24/7 technical support, please call 1-800-887-7830, option 1. By submitting this contact form, you agree that a representative(s) of Mitsubishi Electric Power Products, Inc. (MEPPI) may contact you using the information you provided. In accordance with our Privacy Policy, we will never share or sell your personal data.