Your Mission Critical Service Partner
At Mitsubishi Electric, our mission is to minimize downtime by delivering unparalleled reliability in power, cooling, and customer experience. To fulfill that mission, our highly reliable backup power and cooling systems are safeguarded by a full range of responsive and dependable field and factory services.
We Service What We Sell
The Benefits of a Mitsubishi Electric Service Partnership
In addition to having the most reliable critical power solutions on the market, you need the right partnership with a trusted service provider to avoid costly downtime.
Who better to trust with your equipment than the very company that manufactures it?
As an OEM and a comprehensive maintenance company, we understand the importance of uptime to your operations, which is why we specifically design our services to optimize reliability and promote the longevity of all equipment from our EverPower™ and CritiCool® product lines.
With Mitsubishi Electric’s service agreements, you receive the benefits you expect—expert technicians, discounts, priority response—plus what you need: a lifetime partner from initial design engineering and testing to preventative care, modernization, and the evolution of your facility.
Your Lifetime Partner in Uptime
Having one partner with intimate knowledge of the equipment and direct lines of communication to engineering, quality, and technical support leads to quicker resolution, notification of system enhancements, and effective product lifecycle management.
These deeper customer relationships also help us identify and respond to your evolving needs so we can continually improve our products and services.
Engineering & Deployment
- Custom-tailored solution designed by our Applications Engineering team to best fit to your needs
- On-time delivery, effective coordination, and project implementation by our Project Management team
- Safe and seamless integration into your facility and existing systems via comprehensive startup & commissioning
Optimization & Maintenance
- First Responder and Operator training to educate your on-site personnel on your new UPS or cooling system.
- Minimize downtime and decrease operating costs with regularly scheduled preventative maintenance visits, timely parts replacements, and software updates
- Continued OEM support in emergency situations with 24/7 Technical Support
Modernization
- Long-lasting protection of your critical operations with planned and cohesive equipment upgrades, replacements, and retrofits as systems reach end-of-life or facility needs change
Critical Backup Power System Service & Support
Your UPS system is your first line of defense, meaning it requires consistent preventative maintenance to ensure it responds in emergency situations.
Yet 14% of power outages are caused by infrequency of preventative maintenance1. Even more shocking: 39% of power outages are due to human error. Do you have the right people working on your critical equipment?
Maximizing your business’ uptime requires consistent maintenance performed by trusted and knowledgeable personnel.
With timely and dependable support, thorough training, and ongoing maintenance from the most knowledgeable technicians, our UPS service team minimizes costly downtime for our customers 24/7/365.
Data Center Cooling Equipment Service & Support
Cooling failures are one of the leading causes of downtime in data centers1.
Overheating IT equipment can lead to catastrophic downtime that threatens your service level agreements (SLAs) and reputation. The domino effect can compromise the entire data center and cost your business millions.
The key to efficient and reliable data center cooling is support from a capable and specialized team with intimate knowledge of your equipment.
Our technicians work on our equipment all day, every day, creating a familiarity that can’t be overestimated. This means your cooling systems stay perfectly tuned for your data center environment and issues are resolved faster, and with more expertise, than a third party could offer.
Services & Support Resources
What to Expect from UPS Preventative Maintenance Visits
Get a clear breakdown of a UPS preventative maintenance visit from safety checks, component tests, service timelines, and deliverables.
Data Center Design Tiers And Service Layers Drive Success
We identify 4 layers of services and demonstrate how – when paired with a data center tier level – they can create a spectrum of uptime options.
Importance Of First Responder Training
A timely and dependable solution to further minimize any cost of downtime is selecting and training First Responders on-site.
Invest in a Factory Witness Test
The power of pre-testing: simulate various load conditions and adverse scenarios, verify equipment integration, and decrease installation time.
What our partners say
“We have a real good relationship with Mitsubishi. Whenever we have questions, they get responded to right away. I think you guys do a great job of responding in a timely manner, dealing with issues. And working with us on those has been really big.”
“[They] keep our sanity and have met every unrealistic schedule… in our job, we need a partner like that.”
“It was just an email and a phone call. Having a relationship like that with Mitsubishi, especially when it’s a critical problem and [knowing that] they’re going to react to your needs… we’re appreciative of [that].”
Mitsubishi Electric Service Coverage
With over 200 technicians, Mitsubishi Electric possesses a strong field service presence across the United States in key data center markets – and we are continuously expanding!
Whether through preventative maintenance or emergency response, our diverse and experienced field service technicians are committed to ensuring your business doesn’t go dark.
Get to know our Field Service Technicians and what sets them apart. Each month, we feature a new team member, providing a deeper look into each one’s experiences, background, and expertise 👇
Protect Your Investment
With Mitsubishi Electric as your service partner, you will shift your operations from reactive to proactive. Invest in protecting your equipment, timely replacements, and effective asset management all while lowering your total cost of ownership. Contact us today!
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