Field Service Technician Feature
Maximizing your business’ uptime goes far beyond selecting a reliable Uninterruptible Power Supply (UPS). It’s also about having a trusting relationship with a service provider who is committed to prioritizing the health and longevity of your equipment.
Whether through preventative maintenance or emergency response, our national team of field service technicians are committed to ensuring your business doesn’t go dark.
Our team members come from diverse and experienced backgrounds, and we pride ourselves on choosing the best people to ensure that you get the most out of your equipment – especially as we continue to ramp up our workforce across our 6 key regions: North East, South East, Plains/Canada, Gulf, South West, and Mid-West.
Get to know our Field Service Technicians and what sets them apart. Each month, we feature a new team member, providing a deeper look into each one’s experiences, background, and expertise 👇
Javier Meras
Region: South West
Whether he’s performing love ballads on the bajo quinto or troubleshooting on–site, Javier is a passionate individual that goes the extra mile for his family, friends, and customers. In fact, he was recently promoted to Technical Support Specialist II! Here he shares how the industry has evolved, his most memorable story, and the strangest food he’s ever tried!
Pete Pina
Region: North East
A true New Englander, Pete has lived in the Rhode Island / Massachusetts area all his life. An electrician by trade, he’s been working on UPS systems since the early 2000s. In this interview, he discusses industry shifts, common issues in the field, his favorite hobby, and what superpower he’d pick!
Ed Forster
Region: North East
After his time in the Navy, Ed embarked on a 30+ year career in electronics which includes joining Mitsubishi Electric in 2022. He is an expert when it comes to proper safety protocol, a surprise lover of HEYDUDE shoes, and a firm believer that fries should NOT be dipped in milkshakes!
Josef Hilderbrand
Region: Arizona
Josef is our first IT Cooling Technician feature! He joined our team with over a decade of experience in HVAC and is excited to continue bringing reliable cooling solutions to the North American market. Get to know Josef – lover of troubleshooting, hater of black licorice 😆
Isaiah Williams
Region: Canada/Plains
After 5 years in the Navy as an Avionic Technician, Isaiah joined Mitsubishi Electric as a Field Service Technician II in the Canada/Plains region. Check out our conversations around technician life, his advice to facility managers, the strangest food he’s ever eaten, and whether or not you’ll catch him wearing socks to bed…
Ernesto Mercado
Region: Southwest
With over 30 years in the industry, Ernesto worked for a third-party service provider before joining Mitsubishi Electric in July of 2024. This interview demonstrates the wealth of knowledge he brought to our team, as well as insight into who he is as a person. Get to know Ernesto!
Jacob Boren
Region: Gulf
After 6.5 years in the Air Force, Jacob joined Mitsubishi Electric as a Field Service Technician II where every day “feels like an adventure.” We sit down with Jacob to learn more about his time at Mitsubishi Electric- and ask him the world’s most controversial questions.
Leif Lecy
Region: North East (Supervisor)
Leif, a Connecticut native, joined our team in 2017 and has worked his way up to Supervisor of our North East region. He loves being part of a hard-working and dedicated team, learning new skills, and coaching his son’s football team.
Donald Fenstermaker (“Sticks”)
Region: North East
After 6 years in the Navy as a Nuclear Electronic Technician II, Sticks started with Mitsubishi Electric in November of 2022. Learn more about his experience, his focus on safety, and his favorite comfort food!
Daniel Lambert
Region: Gulf
After 20 years in the Navy as a Senior Tomahawk Technician, Dan joined the Mitsubishi Electric Field Service Team in the summer of 2024 and has hit the ground running! Learn more about Dan, the training process, and what he’s enjoying about critical power
Roger Lo
Region: Southern California
As a seasoned UPS technician of 18 years, Roger Lo currently works at CPT- A Service Branch of Mitsubishi Electric, primarily serving San Diego and surrounding areas. Learn more about Roger and the changes he’s witnessed in the critical power industry.
Chang Kim
Region: Plains/Canada
Chang is no stranger to the mission critical business and has 15 years of experience and knowledge, 11 of which he has spent at Mitsubishi Electric. Learn more about him, what he thinks makes us stand out in the industry, and why Service is so important to facilities.
Kelly Akers
Region: South East
As a Marine Corps veteran, Kelly first began learning about electronics when he worked as a technician on radar scopes. Now, a seasoned Critical Power Field Service Technician, he shares his experience working on UPS and why he thinks Service is so important.
Johnny Mallory
Region: Gulf
After 20 years in the Navy as a Chief Fire Controlman, Johnny began his career in critical power with Mitsubishi Electric about 5 years ago. As a jack of all trades, he has accumulated multiple degrees and certifications.
Chris Lee
Region: Gulf
Chris Lee, native to Houston, TX, first joined Mitsubishi Electric in 2020 as a Field Service Technician II. Chris shares his knowledge on how much the critical power industry has changed and what sets our business apart from the rest.
Mike Martiros
Region: North East
Mike has worked for Mitsubishi Electric for the past 12 years. He has a background in repairing electronics and worked in Manufacturing Automation for 15 years prior to his current role.
Erik Goudie
Region: South West
Erik has been in the Uninterruptible Power Supply (UPS) industry for over 20 years. He has been at Mitsubishi Electric for 6 years, serving as a Field Service Technician III primarily in the Dallas, TX area.
Anthony Corrado
Region: North East
Eric MacDonald
Region: North East
Eric has been a Field Service Technician III for the past 7 years. Originally from Western Maryland with a Navy background in electronics, he started in a temp CAD position in our Engineering Department back in 2014 before accepting a position in the Service Department.
Don’t Let Your Business Go Dark®
Let our Field Service Team prioritize and promote the health and longevity of your system.